Terms & Conditions

1. Introduction & Acceptance

1.1. About These Terms

These Terms and Conditions (hereinafter referred to as the "Agreement", "Terms" or "T&Cs") govern the relationship between Zizobet (hereinafter referred to as "we", "us", "our", or "the Operator"), operating through the website zizzobett.uk (hereinafter referred to as the "Website" or "Platform"), and any individual who accesses, registers with, or uses the Platform (hereinafter referred to as "you", "your", or the "Player").

This Agreement constitutes a legally binding contract between you and the Operator. You are strongly encouraged to read these Terms in full and to retain a copy for your records before registering an account or placing any wagers on the Platform.

1.2. Acceptance of Terms

By completing the registration process on the Platform, ticking the acceptance checkbox, or by otherwise accessing or using any service offered by Zizobet, you unconditionally and irrevocably confirm that you:

• Have read, understood, and agreed to be bound by these Terms in their entirety;
• Have read and accepted our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated into these Terms by reference;
• Meet all eligibility requirements set out in Section 3 below;
• Are acting on your own behalf and not as an agent for any third party;
• Accept that your use of the Platform constitutes a gambling transaction and that losses are a possible outcome.

1.3. Amendments to Terms

The Operator reserves the right to modify, update, or replace these Terms at any time without prior notice. Where changes are material, we will endeavour to notify registered Players via the email address associated with their account or by posting a prominent notice on the Website. Continued use of the Platform following publication of revised Terms constitutes acceptance of those revisions. It is your responsibility to review these Terms periodically. The version number and date in the header of this document indicate the most current revision.

1.4. Language & Governing Version

These Terms are published in the English language. In the event of any conflict between a translated version and the English version, the English version shall prevail. If you require these Terms in an accessible format, please contact us at [email protected].

1.5. Related Documents

The following documents form an integral part of this Agreement and must be read alongside these Terms:

• Privacy Policy — governing the collection, processing, and storage of your personal data.
• Responsible Gaming Policy — detailing tools and resources for safe gambling.
• Any specific Bonus or Promotion Terms published on the Website from time to time.

2. Definitions

In these Terms, the following capitalised terms shall have the meanings assigned to them below unless context requires otherwise:

• "Account" means the personal account opened by a Player on the Platform following successful registration.
• "Balance" means the total of real-money funds and/or bonus funds held in a Player's Account at any given time.
• "Bonus Funds" means any promotional credits, free spins, or other incentives credited to a Player's Account that are subject to wagering requirements and distinct from Real Money Funds.
• "Game" means any casino game, slot, table game, live dealer game, virtual sport, or other wagering activity available on the Platform.
• "GBP" / "£" means Great British Pounds Sterling, the primary operational currency of the Platform for United Kingdom Players.
• "KYC" (Know Your Customer) means the identity and verification procedures undertaken by the Operator to confirm a Player's identity, age, and source of funds in accordance with applicable anti-money laundering legislation.
• "Platform" means the website zizzobett.uk, including all associated desktop, mobile, and application interfaces provided by the Operator.
• "Player" means any registered individual who holds a valid Account on the Platform.
• "Prohibited Territory" means any country or jurisdiction from which access to the Platform is restricted or prohibited as determined by the Operator.
• "Real Money Funds" means deposited funds held in a Player's Account that are not subject to wagering requirements and are available for withdrawal subject to the terms of these T&Cs.
• "RNG" (Random Number Generator) means the certified software algorithm used to determine the outcome of Games in a fair and unpredictable manner.
• "Restricted Activity" means any action that is prohibited under Section 7.3 of these Terms.
• "Self-Exclusion" means the voluntary process by which a Player requests the Operator to restrict access to their Account for a defined or indefinite period.
• "Wagering Requirement" (also referred to as "Playthrough Requirement") means the number of times a Bonus amount (or Bonus plus Deposit amount, as specified per promotion) must be wagered before any resulting winnings may be withdrawn.
• "Winnings" means any monetary amount credited to a Player's Account as the result of a successful wager or game outcome.

3. Eligibility & Registration

3.1. Age Requirement

The minimum legal age for online gambling in the United Kingdom is 18 years. By registering an account, you confirm that you are at least 18 years old. The Operator conducts mandatory age verification checks and reserves the right to suspend an Account and withhold any Winnings if a Player is found to be underage. All underage Players will be reported to the appropriate authorities where legally required.

3.2. Geographic Eligibility

The Platform is intended for use by residents and visitors within eligible territories. It is your sole responsibility to ensure that accessing and using the Platform is lawful in your country of residence. Players located in Prohibited Territories are not permitted to register or play. The Operator reserves the right to determine and update the list of Prohibited Territories at any time without prior notice, and to void any wagers placed by ineligible Players.

3.3. Registration Process

To open an Account, you must complete the registration form on the Platform accurately and in full. During registration, you will be required to provide, at minimum:

• Your full legal name (as it appears on official government-issued identification);
• Your date of birth;
• Your residential address (including postcode);
• A valid, active email address;
• A unique, secure password of your own choosing.

You must ensure that all information provided at registration and thereafter is accurate, current, and complete. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate Account closure and forfeiture of any Winnings.

3.4. One Account Policy

Each individual may hold only one (1) registered Account on the Platform at any time. Creating multiple Accounts (whether under the same or different identities) is strictly prohibited and may result in the termination of all associated Accounts and the forfeiture of all Balances, including Winnings. If you discover that you have accidentally created more than one Account, you must contact our support team immediately at [email protected].

3.5. Know Your Customer (KYC) Verification

The Operator is required to conduct identity verification in accordance with applicable anti-money laundering and counter-terrorism financing regulations. KYC verification may be requested at any stage, including at the time of registration, prior to the first deposit, upon a withdrawal request, or following any unusual account activity. Failure to complete KYC verification within a reasonable timeframe may result in Account suspension, withholding of withdrawals, or permanent closure of the Account.

Documents that may be requested include, but are not limited to:

• Proof of Identity: Valid passport, national identity card, or current full UK driving licence;
• Proof of Address: Utility bill, bank statement, or official correspondence dated within the last 3 months;
• Proof of Payment Method: Image of the payment card (with middle 8 digits obscured) or bank statement confirming account ownership;
• Source of Funds: Bank statements, payslips, or other documentation evidencing the origin of deposited funds, where required by our enhanced due diligence procedures.

All documents submitted will be processed and stored in accordance with our Privacy Policy.

3.6. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your Account details, password, or any two-factor authentication codes with any third party. The Operator shall not be liable for any losses arising from unauthorised access to your Account resulting from your failure to keep your credentials secure. You must notify us immediately at [email protected] if you suspect any unauthorised access to your Account.

4. Account Management

4.1. Account Currency

All Accounts held by Players in the United Kingdom are denominated in Great British Pounds Sterling (GBP / £). All deposits, wagers, winnings, and withdrawals are processed in GBP. If you make a deposit in a foreign currency, your payment provider may apply a currency conversion rate and associated fees, for which the Operator bears no responsibility.

4.2. Account Activity & Dormancy

An Account is considered dormant if there has been no login activity, deposit, withdrawal, or wagering activity for a continuous period of twelve (12) months. The Operator reserves the right to charge a monthly dormancy administration fee of £5 per month against any available Account Balance once an Account has become dormant, provided that the Account Balance does not reduce to zero. Prior to the commencement of dormancy fees, the Operator will use reasonable efforts to notify you via the email address associated with your Account. Dormancy fees will cease if the Account becomes active again. Where an Account Balance reaches zero due to dormancy fees, the Account will be closed.

4.3. Account Closure by the Player

You may close your Account at any time by contacting our support team at [email protected]. Upon receipt of your closure request, the Operator will process any pending withdrawals of Real Money Funds within a reasonable timeframe in accordance with Section 5. Bonus Funds that have not met the applicable Wagering Requirements will be forfeited upon Account closure. If you are closing your Account for gambling-related reasons, please refer to Section 13 and our Responsible Gaming Policy.

4.4. Account Closure or Suspension by the Operator

The Operator reserves the right to suspend, restrict, or permanently close an Account at its sole discretion, without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms;
• Provision of false, misleading, or fraudulent information;
• Suspected fraud, collusion, cheating, or exploitation of the Platform;
• Use of automated software, bots, or prohibited systems;
• Failure to complete KYC verification;
• Chargebacks or disputed transactions;
• Concerns relating to money laundering or other financial crimes;
• Regulatory or legal obligation to do so.

Where an Account is closed by the Operator for a reason not related to Player misconduct, any Real Money Balance will be returned to the Player in full. Where closure results from Player misconduct, the Operator reserves the right to withhold all or part of the Balance pending investigation.

4.5. Changes to Account Details

If you need to update any personal details associated with your Account (such as email address, postal address, or phone number), you must submit a formal request to [email protected]. You may be required to provide verification documents to support such changes. The Operator will not process change requests that appear to facilitate fraud or identity misrepresentation.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

The Platform currently accepts deposits and processes withdrawals using the following payment methods (availability may vary by individual circumstances and may be updated from time to time):

All limits stated above are subject to change and may be further constrained by individual KYC status, account verification level, or regulatory requirements. The Operator reserves the right to add or remove payment methods at any time.

5.2. Deposit Rules

• All deposits must be made from a payment method that belongs solely to you. Third-party payments are strictly prohibited.
• Credit card deposits are not accepted in accordance with applicable regulations for online gambling platforms serving UK customers.
• The Operator does not charge fees on deposits; however, your payment provider may levy its own charges.
• Deposits are allocated first to Real Money Funds, after which any applicable Bonus Funds are credited.
• The Operator reserves the right to request source-of-funds documentation before crediting deposits above certain thresholds.

5.3. Withdrawal Requests

• Withdrawals will only be processed to a payment method that has previously been used for a deposit by the same Player, unless otherwise approved by our payments team.
• Prior to processing a withdrawal, the Operator may require full KYC verification and confirmation that all applicable Wagering Requirements have been satisfied.
• The Operator reserves the right to apply additional security checks on withdrawal requests, which may extend processing times.
• The minimum withdrawal amount is £20. Requests below this threshold will not be processed.
• Withdrawal processing times stated in Section 5.1 begin upon the Operator's approval of the request. Bank processing times are beyond our control.

5.4. Anti-Money Laundering & Source of Funds

The Operator is committed to preventing money laundering and the financing of criminal activity. We may, at any time, request additional documentation to verify the source of funds deposited into your Account. Failure to provide satisfactory documentation within the requested timeframe may result in Account suspension and the withholding of funds pending investigation. We may disclose information to relevant regulatory authorities where legally required to do so.

5.5. Chargebacks

A chargeback is initiated when a Player disputes a transaction with their bank or payment provider. Initiating a chargeback without first raising a formal dispute with the Operator constitutes a breach of these Terms. Upon initiation of a chargeback, the Operator reserves the right to immediately suspend the relevant Account, offset any winnings, and pursue recovery of the disputed amount through lawful means. The Operator will cooperate fully with payment providers and regulatory bodies in respect of all chargeback investigations.

6. Bonuses & Promotions

6.1. General Bonus Conditions

From time to time, the Operator may offer promotional bonuses, free spins, cashback offers, reload bonuses, and other incentives to new and existing Players. All bonuses are subject to these general conditions as well as any specific terms communicated at the time of the promotion. In the event of a conflict between these general conditions and promotion-specific terms, the promotion-specific terms shall prevail.

6.2. Bonus Eligibility

• Bonuses are available only to Players who have completed registration and, where applicable, KYC verification.
• Each Player is entitled to claim a welcome bonus only once per household, IP address, email address, device, or payment method.
• Players who have requested Self-Exclusion or have an active cooling-off period are not eligible for bonuses during that period.
• The Operator reserves the right to determine bonus eligibility at its discretion and to refuse to issue or to void any bonus where abuse or misrepresentation is suspected.

6.3. Wagering Requirements

All Bonus Funds are subject to a Wagering Requirement that must be met before any winnings derived from Bonus Funds can be withdrawn. The applicable Wagering Requirement for each promotion will be stated in the relevant promotion terms. Unless otherwise specified:

• Wagering Requirements are calculated on the Bonus amount only, unless the promotion states a Deposit + Bonus basis;
• Real Money Funds are wagered before Bonus Funds;
• Only wagers that result in a lost or voided outcome count toward Wagering Requirements — winning bets do not contribute;
• Only approved Games contribute to the fulfilment of Wagering Requirements.

6.4. Game Contribution to Wagering Requirements

The Operator reserves the right to exclude specific Games from contributing to Wagering Requirements at any time. Where a Game is excluded, this will be communicated in the relevant promotion terms or within the Promotions section of the Website.

6.5. Bonus Expiry

Unless otherwise stated in the specific promotion terms, all Bonus Funds and any associated free spins will expire and be automatically removed from a Player's Account if the applicable Wagering Requirement is not completed within 30 calendar days of the bonus being credited. Any winnings generated from expired Bonus Funds will also be forfeited.

6.6. Maximum Bonus Win

Unless a specific promotion states otherwise, the maximum amount that can be converted from Bonus Funds to Real Money Funds (i.e. the maximum cashable win) is capped at 5x the value of the original bonus. Any winnings exceeding this cap will be forfeited automatically upon withdrawal request.

6.7. Maximum Bet with Active Bonus

While Bonus Funds are active and a Wagering Requirement is outstanding, the maximum permitted bet per spin or hand is £5.00, unless a specific promotion states a different limit. Wagers placed above this limit during an active bonus period may, at the Operator's discretion, result in the forfeiture of the Bonus Funds and any associated Winnings.

6.8. Bonus Abuse

The Operator employs fraud detection systems to identify and prevent bonus abuse, including but not limited to: wagering strategies designed to exploit bonus terms; creating multiple Accounts to claim multiple bonuses; and group coordination to exploit promotional offers. Any Player found to have engaged in bonus abuse will have their bonus forfeited, may have their Account suspended, and may be required to repay any fraudulently obtained funds.

7. Games & Fair Play

7.1. Game Availability

The Operator provides a catalogue of Games sourced from reputable third-party software providers. The availability of specific Games is subject to change and may vary based on your location, device, and applicable regulations. The Operator does not guarantee the uninterrupted availability of any particular Game and may add, modify, or remove Games from the Platform at any time without notice.

7.2. Random Number Generators (RNG)

All Games that rely on random outcomes utilise certified Random Number Generator (RNG) technology provided by the respective game developer. RNG systems are independently tested and certified by accredited testing laboratories to ensure that all game outcomes are genuinely random, statistically independent, and free from manipulation. Players acknowledge that RNG certification does not guarantee any individual result and that the house edge is a mathematical feature of all casino games.

The theoretical Return to Player (RTP) percentages for individual Games are made available either within the Game itself or in the associated help documentation. These percentages represent long-term statistical averages and do not guarantee any specific outcome for an individual session.

7.3. Prohibited Conduct

The following activities are strictly prohibited on the Platform and constitute a material breach of these Terms:

• Use of automated software, bots, scripts, or artificial intelligence to place wagers, exploit games, or interact with the Platform in a manner not intended for human players;
• Exploitation of software bugs, errors, glitches, or loopholes for personal gain;
• Collusion with other Players or third parties to gain an unfair advantage;
• Chip dumping or deliberate transfer of funds between Accounts;
• Any form of arbitrage or matched betting using Bonus Funds;
• Use of the Platform in furtherance of any criminal activity, including fraud or money laundering;
• Impersonating another player, member of staff, or third party;
• Attempting to reverse-engineer, hack, or otherwise interfere with the Platform's software or infrastructure;
• Any conduct that breaches the rules of a specific Game as defined by the game provider.

7.4. Game Malfunction Policy

In the event of a Game malfunction, technical error, or interruption that affects the validity of a wager or its outcome, the affected round will be declared void and the wagered stake will be returned to the Player's Account. The Operator shall not be liable for any losses arising from a malfunction that results in a game round being voided. A malfunction voids all pays and plays.

Where a malfunction results in the erroneous display of a win (including an incorrectly displayed jackpot), the Operator reserves the right to void that win and return the relevant stake. The Operator will use reasonable efforts to notify affected Players of any significant malfunction events.

7.5. Live Casino Specific Rules

Live Casino Games are subject to the rules applicable to the specific game variant being played, as presented within the Live Casino interface. In the event of a disconnection during a Live Casino Game, the outcome of the round will be determined in accordance with the game's established rules. Where a disconnection prevents the Player from completing an action within the permitted time, the game may proceed automatically in accordance with default rules.

7.6. Responsible Use of Games

Players are responsible for managing their own gaming activity. The Operator provides a range of tools to support responsible gaming, including deposit limits, session limits, and self-exclusion. Please see Section 13 and our dedicated Responsible Gaming Policy for full details.

8. Tournaments & Lotteries

8.1. Tournaments

The Operator may, from time to time, host tournaments, leaderboard competitions, or other competitive promotional events (collectively, "Tournaments"). Participation in any Tournament is subject to these Terms and to any specific Tournament rules published on the Website at the time of the event.

Tournament prizes are subject to the following general conditions unless specific Tournament rules state otherwise:

• Prize pools are distributed in accordance with the final leaderboard standings at the conclusion of the Tournament;
• In the event of a tie, prizes will be shared equally between tied Players unless stated otherwise;
• Prizes credited as Bonus Funds will be subject to applicable Wagering Requirements;
• Tournament prizes credited as Real Money Funds are available for withdrawal following standard identity and payment verification procedures;
• The Operator reserves the right to disqualify any Player suspected of abusing Tournament mechanics or employing prohibited conduct as defined in Section 7.3;
• Tournaments may be cancelled or altered if technical, regulatory, or other unforeseen circumstances so require.

8.2. Prize Draw Mechanics

Where the Operator offers prize draws, raffles, or lottery-style promotions as part of its promotional offering, participation is subject to the specific terms of each such promotion. Draws will be conducted using a verifiably fair random selection process. Prize draws do not constitute lotteries within the meaning of applicable lottery legislation unless expressly identified as such. All prize draw results are final and binding.

8.3. Tournament Disqualification

A Player may be disqualified from a Tournament and forfeit any accumulated points or prizes if they: (a) breach these Terms or the specific Tournament rules; (b) are found to have manipulated Tournament results through collusion or other prohibited conduct; or (c) have their Account suspended or closed during the Tournament period. The Operator's decision regarding disqualifications is final.

9. Intellectual Property

9.1. Ownership of Content

All content available on the Platform, including but not limited to the Zizobet brand name, logos, trademarks, service marks, trade names, website design, user interface elements, graphics, images, software, databases, compiled data, text, audio-visual content, and the overall look and feel of the Platform (collectively, "Intellectual Property"), is either owned by or licensed to the Operator. All rights not expressly granted herein are reserved.

9.2. Limited Licence to Players

The Operator grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and its content solely for the purposes of personal, non-commercial recreational gaming activity in accordance with these Terms. This licence does not grant you any right to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content from the Platform;
• Modify or create derivative works from any content on the Platform;
• Use any automated means to access, scrape, or collect data from the Platform;
• Frame or embed any part of the Platform within another website or application without prior written consent;
• Use any Zizobet trademarks, logos, or brand elements without our express written permission.

9.3. Game Provider Intellectual Property

Games available on the Platform are developed and owned by third-party game providers. All intellectual property rights in such Games remain with the respective game providers. Nothing in these Terms shall be construed as granting the Player any rights in respect of third-party game provider content.

9.4. Player Feedback

If you submit feedback, suggestions, or ideas relating to the Platform or our Services, you grant the Operator a perpetual, worldwide, royalty-free licence to use, incorporate, and exploit such feedback in any form and for any purpose without compensation to you.

10. Limitation of Liability

10.1. Scope of Services

The Platform and all Games and services are provided on an "as is" and "as available" basis. The Operator makes no warranties, representations, or guarantees — express or implied — regarding the continuous, uninterrupted, error-free, or secure availability of the Platform or any particular Game.

10.2. Exclusion of Liability

To the fullest extent permitted by applicable law, the Operator shall not be liable for any loss or damage — whether direct, indirect, incidental, consequential, special, or exemplary — arising from or in connection with:

• Your use of, or inability to use, the Platform or any Game;
• Game malfunction, technical error, or system downtime;
• Unauthorised access to, or alteration of, your Account or transmissions;
• Delays, losses, errors, or omissions arising from third-party payment processing;
• Any reliance placed by you on information or content available on the Platform;
• Force majeure events, including natural disasters, acts of government, power outages, or internet service disruptions;
• Losses arising from your own gambling decisions, including losses of Real Money Funds wagered on Games.

10.3. Cap on Liability

Without prejudice to Section 10.2, and to the maximum extent permitted by law, the Operator's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the greater of: (a) the total amount deposited by you into your Account during the thirty (30) calendar days immediately preceding the event giving rise to the claim; or (b) £500.

10.4. Consumer Rights

Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law, including any rights you may have under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

10.5. Indemnification

You agree to indemnify, defend, and hold harmless the Operator, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; (c) your infringement of any third-party rights; or (d) your use of the Platform in a manner not authorised by these Terms.

11. Dispute Resolution

11.1. Raising a Complaint

If you have a complaint regarding any aspect of our services, games, account management, or these Terms, we encourage you to first raise the matter directly with our customer support team. Complaints may be submitted via the following channels:

• Email: [email protected]
• Live Chat: Available on the Website during operating hours

Please include the following information in your complaint: your registered name and username; your Account number or registered email address; a detailed description of the issue; relevant dates and times; and any supporting documentation (screenshots, transaction references, etc.).

11.2. Complaint Processing Timeline

Upon receipt of a formal complaint, the Operator will:

1. Issue an acknowledgement within 24 hours of receipt during business days;
2. Conduct a full investigation and provide an initial response within 7 business days;
3. Where the matter requires further investigation, provide a final written decision within 28 calendar days of the original complaint.

11.3. Escalation

If you are dissatisfied with the outcome of the Operator's internal complaint procedure, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body. Details of the relevant ADR service applicable to your account type will be communicated in our final written decision. The right to refer to an ADR body does not affect your right to take legal action.

11.4. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms, without prejudice to any mandatory consumer rights applicable in your jurisdiction of residence.

11.5. Disputed Winnings

All Game outcomes recorded on the Operator's servers are considered final and definitive in the event of any discrepancy between what is displayed on your device and what is recorded server-side. Server-side records shall take precedence in all cases of dispute. The Operator maintains comprehensive transaction and game logs for audit and dispute resolution purposes.

12. Health & Safety

12.1. General Health Advisory

While using the Platform, please be mindful of your physical wellbeing. Prolonged periods of screen time may cause eye strain, fatigue, or postural discomfort. We recommend taking regular breaks from the screen, ensuring your play environment is well-lit, and maintaining good posture while gaming.

12.2. Photosensitivity Warning

Some games on the Platform may contain flashing lights or rapidly changing visual patterns. If you or anyone who may be using the device has a history of epilepsy or photosensitive seizures, please consult a physician before using the Platform. If you experience dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, convulsions, or involuntary movement while playing, cease use immediately and seek medical advice.

12.3. Mental Health & Wellbeing

Gambling should be an enjoyable leisure activity. If your gambling is causing you stress, anxiety, sleep disturbance, relationship problems, financial difficulties, or other adverse effects on your mental or physical health, we strongly encourage you to seek support. Please refer to Section 13 and our Responsible Gaming Policy for a comprehensive list of support organisations available in the United Kingdom.

12.4. Impaired Play

The Operator strongly advises against gambling while under the influence of alcohol, recreational drugs, prescription medication, or any other substance that may impair your judgment. The Operator reserves the right to void wagers placed by a Player who appears to be operating under such impairment at the Operator's reasonable discretion, though the Operator accepts no ongoing obligation to monitor Player impairment.

13. Responsible Gaming

13.1. Our Commitment

Zizobet is firmly committed to promoting responsible gaming and to providing a safe, fair, and transparent gambling environment. Gambling is intended to be a form of entertainment, and we recognise that for some individuals, gambling can lead to harm. We take our duty of care to all Players seriously.

13.2. Available Responsible Gaming Tools

We offer a range of tools to help you manage your gaming activity, including:

• Deposit Limits — Set daily, weekly, or monthly limits on the amount you can deposit;
• Loss Limits — Restrict the amount you can lose within a defined period;
• Wager Limits — Cap individual bet sizes;
• Session Time Limits — Receive alerts or automatic logout after a set play session;
• Reality Checks — Pop-up notifications displaying your session duration and net results;
• Cooling-Off Period — A temporary break from the Platform (24 hours to 6 weeks);
• Self-Exclusion — Suspend access to your Account for a minimum of 6 months or permanently.

To activate any of these tools, visit the Responsible Gaming section in your Account settings or contact our support team.

13.3. National Support Organisations

If you are concerned about your gambling habits, we encourage you to seek confidential support from any of the following organisations:

13.4. Full Policy

For comprehensive information on our responsible gaming tools, policies, Player protection measures, and further support resources, please visit our dedicated Responsible Gaming page.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy, Responsible Gaming Policy, and any applicable bonus or promotion terms, constitute the entire agreement between you and the Operator with respect to your use of the Platform and supersede all prior agreements, representations, or understandings (whether written or oral) relating to the same subject matter.

14.2. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason by a court or tribunal of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of all remaining provisions. Where possible, the severed provision shall be replaced with a lawful provision that most closely reflects the original intent of the parties.

14.3. Waiver

The failure of the Operator to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by the Operator of any breach shall be deemed a waiver of any subsequent breach of the same or any other provision. Any waiver must be in writing and signed by an authorised representative of the Operator to be effective.

14.4. Assignment

You may not assign, transfer, sublicence, or otherwise deal in any rights or obligations arising under these Terms without the prior written consent of the Operator. The Operator may freely assign its rights and obligations under these Terms, in whole or in part, to any affiliate, successor entity, or third party acquiring substantially all of the Operator's business assets, without your consent, provided that such assignment does not materially prejudice your rights.

14.5. Force Majeure

The Operator shall not be in breach of these Terms, nor be liable for any delay or failure in performance, to the extent that such delay or failure results from events beyond the Operator's reasonable control, including but not limited to: acts of God; natural disasters; war, civil unrest, or terrorism; government action or regulatory change; internet or telecommunications infrastructure failure; power outages; or any other circumstances that prevent or delay the Operator's performance.

14.6. Third-Party Links

The Platform may contain links to third-party websites, including those of game providers, payment processors, and responsible gaming organisations. Such links are provided for your convenience only. The Operator has no control over, and accepts no responsibility for, the content, privacy practices, or availability of any third-party website. Access to any linked website is entirely at your own risk.

14.7. Communication & Notices

All formal communications from the Operator to you will be sent to the email address registered on your Account. It is your responsibility to keep your email address current and to monitor your inbox, including spam or junk folders. Notices sent by the Operator to your registered email address shall be deemed received twenty-four (24) hours after dispatch, unless the Operator receives a delivery failure notification.

All formal communications from you to the Operator should be directed to:

• General Support: [email protected]
• Privacy & Data Protection Enquiries: [email protected]

14.8. Survival of Provisions

The following sections shall survive the termination or expiry of these Terms and shall continue to bind both parties indefinitely: Section 2 (Definitions), Section 9 (Intellectual Property), Section 10 (Limitation of Liability), Section 11 (Dispute Resolution), and Section 14 (Miscellaneous).

14.9. Cookies & Tracking

The Platform uses cookies and similar tracking technologies to operate essential site functions, analyse traffic, personalise your experience, and deliver relevant advertising where applicable. By using the Platform, you consent to our use of cookies in accordance with our Privacy Policy. You may manage your cookie preferences through your browser settings or via our Cookie Consent tool available on the Website.

14.10. Accessibility

The Operator is committed to making the Platform as accessible as possible to all Players, including those with disabilities. If you experience any accessibility barriers or require these Terms in an alternative format (such as large print or audio), please contact us at [email protected] and we will endeavour to accommodate your needs.

14.11. Data Protection

The Operator processes your personal data as a data controller in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we collect, use, store, and protect your personal data, as well as your rights as a data subject, are set out in our Privacy Policy. For any data protection enquiries, please contact our Data Protection Officer at [email protected].